Refund & Exchange Policy

REFUNDS:

All sales are final. Refunds are processed on special cases as the last resort.

We strive to provide you with an impeccably crafted piece. To that extent, we provide clear photos and an accurate description of each piece. However, if you would like any additional information or photos, please contact us PRIOR to your purchase. Please choose your items carefully to ensure proper fit.
Customer satisfaction is our ultimate goal and aspiration. If you have an exceptional case, please contact us at adcjewelrydesigns@gmail.com  to discuss potential options for resolution.

EXCHANGES:

If you are not 100% happy with your ADC jewelry choice of purchase, you can ask for an exchange. Please contact me at adcjewelrydesigns@gmail.com. if you would like to pursue an exchange. Please note, if an exchange is offered you will bear the cost of shipping back the original item in pristine condition AND the cost shipping out the new item.

LOST OR STOLEN PACKAGE:

ADC is not responsible for any lost or stolen packages once it has been delivered by USPS. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address.

DAMAGED PRODUCT/PACKAGE:

If an ADC item reaches you damaged, please contact us IMMEDIATELY at adcjewelrydesigns@gmail.com with clear, detailed photographs of the damaged item as well as the packaging. We will try our level best to resolve the issue by either repairing or replacing the item if possible or refunding the amount paid if the product is damaged beyond repair and is also irreplaceable. PLEASE NOTE that damage reported after 7 days from the date of delivery might be eligible for repair but not for replacement or refund.

DEFECTIVE CRAFTSMANSHIP:

We pride ourselves on impeccable craftsmanship. Every piece is quality checked before it is shipped out. There is always some room for human error in all handmade products. If you encounter an issue, please contact us at adcjewelrydesigns@gmail.com  with photographs of the problem area and a description of what happened. I will try my best to work with you to resolve it as quickly as possible.