FAQ

Welcome to ADC Jewelry Designs (ADC)! Our goal is to make your experience with ADC a joyous and happy one. Here are answers to some FAQs. Please read carefully before ordering.

IS MY PURCHASE TAX DEDUCTIBLE?

ADC Jewellery Designs is not a “501(c)(3)” company and as such your purchase is not tax-deductible. We are a for-profit company that donates 100% of net profits to charitable purposes.

WHAT’S THE QUALITY OF ADC JEWELRY AND WHERE IS IT MADE?

ADC jewelry is handcrafted in Nashua, New Hampshire from quality raw materials sourced from around the globe—including handmade pendants and beads, regional artifacts, and gemstones.

We strive to provide you with an impeccably crafted, unique piece. To that extent, we provide clear photos and an accurate description of each piece. However, if you would like any additional information or photos, please contact us prior to your purchase.

Please note, a majority of ADC jewelry is one-of-a-kind and once sold is no longer available. That said, I am happy to work with you to craft a similar piece.

HOW ARE ORDERS HANDLED?

Your order is important to us! Once an item is paid for, it will be quality checked, packaged, and sent to you. Given the small-scale of our business, this can take up to 3 business days before shipment. If it takes longer, we will let you know by email.

WHAT IS ADC’S SHIPPING POLICY?

Currently we ship within the continental US only. Shipping is FREE via USPS First Class Service with tracking, Signature Confirmation and Insurance are available for an additional fee.

Order should take 3 to 5 days once shipped depending on your location. You can follow your package with the tracking information given with your shipping confirmation.

WHAT HAPPENS IF MY PACKAGE IS LOST?

ADC is not responsible for any lost or stolen packages once it has been delivered by USPS. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address.

WHAT HAPPENS IF MY PRODUCT/PACKAGE IS DAMAGED?

If an ADC item reaches you damaged, please contact us immediately at adcjewelrydesigns@gmail.com  with clear, detailed photographs of the damaged item as well as the packaging. We will try our level best to resolve the issue by either repairing or replacing the item if possible or refunding the amount paid if the product is damaged beyond repair and irreplaceable. PLEASE NOTE that damage reported after 7 days from the date of delivery might be eligible for repair but not for replacement or refund.

WHAT HAPPENS IF MY JEWELRY HAS DEFECTIVE CRAFTSMANSHIP?

We pride ourselves on impeccable craftsmanship. Every piece is quality checked before it is shipped out. However, there is always some room for human error in all handmade products. If you encounter an issue, please contact us at adcjewelrydesigns@gmail.com  with photographs of the problem area and a description of what happened. I will try my best to work with you to resolve it as quickly as possible.

Please note, over the years we have sold hundreds of pieces without a single report of defective craftsmanship.

WHAT IS YOUR RETURNS AND REFUNDS POLICY?

ALL SALES ARE FINAL.  If you have an exceptional case, please contact us at adcjewelrydesigns@gmail.com  to discuss potential options.

WHAT IS YOUR EXCHANGE POLICY?

Exchanges are offered on a case-by-case basis. Please contact us at adcjewelrydesigns@gmail.com if you would like to pursue an exchange. Please note, if an exchange is offered you will bear the cost of shipping back the original item and shipping out the new item.

HOW WILL I KNOW THE SIZE AND WEIGHT OF THE JEWELRY?

All items have their length and weight mentioned in the description. Please choose your items carefully to ensure proper fit.

DO YOU OFFER ALTERATIONS?

Alternations are offered on most pieces. Please contact me before purchasing to ensure the piece can be altered to meet your needs. Any alteration work will be undertaken after full payment and will require an additional 3-5 days to be added to the shipping schedule.

WHAT IS YOUR RETURNS AND REFUNDS POLICY?

ALL SALES ARE FINAL.  If you have an exceptional case, please contact us at adcjewelrydesigns@gmail.com  to discuss potential options.

WHAT MATERIALS ARE USED TO MAKE ADC JEWELRY?

ADC uses regional artifacts and gemstones sourced from around the globe.

While we strive to use genuine gemstones, we CANNOT GUARANTEE the authenticity or quality grade of our gemstones. We have not certified gemologists and have to depend on our vendors for description and quality assurance.

We use alloy metals that go by the name of German Silver, Tibetan Silver, or Turkish Silver. These metals are widely used as jewelry components and are not known to cause skin reactions.

Please note, ADC DOES NOT TAKE RESPONSIBILITY for skin allergies or other health reactions which could be caused by our jewellery.

HOW DO I CONTACT ADC?

Please email us at adcjewelrydesigns@gmail.com  for any questions that were not answered above. For questions regarding orders, please make sure to include your name and order number in your message